System Error
A system error has occurred — our apologies!
For immediate troubleshooting, consult our ">knowledge base for a solution.
If you would like to receive support from Atlassian's support team, ask your Confluence administrator to create a support issue on ">Atlassian's support system with the following information:
- a description of your problem and what you were doing at the time it occurred
- a copy of the error and system information found below
- a copy of the application logs (if possible).
Your Confluence administrator can use the support request form to create a support ticket which will include this information.
We will respond as promptly as possible.
Thank you!
"); if (sysInfoRetrievalFailure != null) {%>The SystemInformationService could not be retrieved due to the following error: <%= HtmlUtil.htmlEncode(String.valueOf(sysInfoRetrievalFailure)) %>
<% } } %> <% String uri = (String)request.getAttribute("javax.servlet.error.request_uri"); if(uri != null && uri.contains("editpage")) { String editDraft = context + "/pages/editpage.action?useDraft=true&pageId=" + HtmlUtil.htmlEncode(request.getParameter("pageId")); %>
You can resume editing the most recently saved draft of your page.
Cause
<% String ex = (String) request.getAttribute("javax.servlet.error.message"); if (isOrion) { //get the first line of the error message for the "cause:" String line = (ex == null) ? "No exception" : new BufferedReader(new StringReader(ex)).readLine(); %><%= HtmlUtil.htmlEncode(line) %>
<% } else { Throwable throwable = exception; String causedBy = ""; while (throwable != null) { String at = throwable.getStackTrace().length > 0 ? throwable.getStackTrace()[0].toString() : "Unknown location"; %>
<%= causedBy %><%= HtmlUtil.htmlEncode(String.valueOf(throwable)) %>
at <%= HtmlUtil.htmlEncode(at) %>
Stack Trace:[hide]
<% if (isOrion) { %><%= HtmlUtil.htmlEncode(ex) %><% } else { %>
<%
StringBuffer sb = new StringBuffer();
PatternLayoutWithStackTrace.appendStackTrace(sb, exception);
out.print(HtmlUtil.htmlEncode(sb.toString()));
%>
<% } %>
Referer URL
<%= request.getHeader("Referer") != null ? HtmlUtil.htmlEncode(request.getHeader("Referer")) : "Unknown" %>
<% if ((sysInfoService != null) && sysInfoService.isShowInfoOn500()) {%>Confluence Application Information
Build Information
<%
if (confluenceInfo != null) {
Map buildstats = GeneralUtil.convertBeanToMap(confluenceInfo);
// remove the properties that we don't want to display in the maps
buildstats.remove("enabledPlugins");
buildstats.remove("startTime");
buildstats.remove("globalSettings");
for (Iterator it = buildstats.entrySet().iterator(); it.hasNext();)
{
Map.Entry entry = (Map.Entry) it.next();
%>
<%= entry.getKey() %>: <%= entry.getValue() %>
<% }
} else { %>
No build information available.
<% } %>
Unique ID: <%= uniqueID.toString()%>
Server information
Application Server: <%= application.getServerInfo() %>
Servlet Version: <%= application.getMajorVersion() %>.<%= application.getMinorVersion() %>
<% if (dbInfo != null) { %>
Database Dialect: <%= dbInfo.getDialect() %>
Database Driver Name: <%= dbInfo.getDriverName() %>
<% } else { %>
No database information available.
<% } %>
Memory Information
<% if (memoryInfo != null) { %>
Maximum Heap: <%= memoryInfo.getMaxHeap().megabytes() %> MB
Allocated Heap: <%= memoryInfo.getAllocatedHeap().megabytes() %> MB
Used Memory: <%= memoryInfo.getUsedHeap().megabytes() %> MB
Unused Allocated Memory: <%= memoryInfo.getFreeAllocatedHeap().megabytes() %> MB
Available Memory: <%= memoryInfo.getAvailableHeap().megabytes() %> MB
<% } else { %>
No memory information available.
<% } %>
System Information
<% if (sysinfo != null) {
for (Iterator it = sysinfo.entrySet().iterator(); it.hasNext();)
{
Map.Entry entry = (Map.Entry) it.next();
%>
<%= entry.getKey() %>: <%= entry.getValue() %>
<% }
} else { %>
No system information available.
<% } %>
Cluster Information
<% try { %> <% ClusterManager clusterManager = (ClusterManager) ContainerManager.getComponent("clusterManager"); %> <% if (!clusterManager.isClustered()) { %>Not clustered.
<% } else { %> <% ClusterInformation clusterInformation = clusterManager.getClusterInformation(); %>
Name: <%= HtmlUtil.htmlEncode(clusterInformation.getName())%>
Description: <%= HtmlUtil.htmlEncode(clusterInformation.getDescription())%>
Members:
<%
for (Iterator it = clusterInformation.getMembers().iterator(); it.hasNext();)
{
%>
- <%= HtmlUtil.htmlEncode(String.valueOf(it.next())) %>
<% } %>
Error reporting cluster information: <%= HtmlUtil.htmlEncode(t.toString()) %>
<% } %> <% } %>Plugins
-
<% if (confluenceInfo != null) {
DateFormat format = DateFormat.getDateInstance(DateFormat.MEDIUM, Locale.US);
try
{
for (Iterator it = confluenceInfo.getEnabledPlugins().iterator(); it.hasNext();)
{
Plugin plugin = (Plugin) it.next();
PluginInformation pluginInfo = plugin.getPluginInformation();
String pluginName = plugin.getName();
String pluginKey = plugin.getKey();
String pluginVersion = pluginInfo == null ? "N/A" : pluginInfo.getVersion();
if (pluginVersion == null) // sometimes the version isn't defined by the plugin
pluginVersion = "N/A";
String lastModifiedStr = pluginDataDao == null ? "unknown" : "bundled";
if (pluginDataDao != null && pluginDataDao.pluginDataExists(pluginKey))
{
PluginDataWithoutBinary pluginData = pluginDataDao.getPluginDataWithoutBinary(pluginKey);
Date lastModified = pluginData != null ? pluginData.getLastModificationDate() : null;
if (lastModified != null)
{
lastModifiedStr = format.format(lastModified);
}
}
%>
- <%= HtmlUtil.htmlEncode(pluginName) %> (<%= HtmlUtil.htmlEncode(pluginKey) %>, Version: <%= pluginVersion %>, Installed: <%= lastModifiedStr %>) <% } } catch (Exception e) { %>
- Error retrieving plugin information: <%= HtmlUtil.htmlEncode(e.toString()) %> <% } } else { %>
- No plugin information available. <% } %>
Request
<% try { %>Information
- URL
- <%= HtmlUtil.htmlEncode(request.getRequestURL().toString()) %>
- URI
- <%= HtmlUtil.htmlEncode(request.getRequestURI()) %>
- Context Path
- <%= request.getContextPath() %>
- Servlet Path
- <%= request.getServletPath() %> <% if (StringUtils.isNotBlank(request.getPathInfo())) { %>
- Path Info
- <%= HtmlUtil.htmlEncode(request.getPathInfo()) %> <% } %> <% if (StringUtils.isNotBlank(request.getQueryString())) { %>
- Query String
- <%= HtmlUtil.htmlEncode(request.getQueryString()) %> <% } %>
Headers (Limited subset)
-
<%
String[] headers = new String[]{"host", "x-forwarded-for", "user-agent", "keep-alive",
"connection", "cache-control", "if-modified-since", "if-none-match"};
for (int i = 0; i < headers.length; i++)
{
String name = headers[i];
Enumeration headerValues = request.getHeaders(name);
if (headerValues == null || !headerValues.hasMoreElements()) continue;
%>
- <%= HtmlUtil.htmlEncode(name) %> <% while (headerValues.hasMoreElements()) { %>
- <%= HtmlUtil.htmlEncode(String.valueOf(headerValues.nextElement()))%> <% } } %>
Attributes
-
<%
for (Enumeration attributeNames = request.getAttributeNames(); attributeNames.hasMoreElements();)
{
String name = String.valueOf(attributeNames.nextElement());
%>
- <%= HtmlUtil.htmlEncode(name) %>
- <%= HtmlUtil.htmlEncode(String.valueOf(request.getAttribute(name)))%> <% } %>
Parameters (Limited subset)
-
<%
for (Enumeration parameterNames = request.getParameterNames(); parameterNames.hasMoreElements();)
{
String name = String.valueOf(parameterNames.nextElement());
if (name.contains("pass")) continue;
%>
- <%= HtmlUtil.htmlEncode(name) %> <% String[] parameterValues = request.getParameterValues(name); for (int i = 0; i < parameterValues.length; i++) { %>
- <%= HtmlUtil.htmlEncode(parameterValues[i]) %> <% } } %>
Confluence User
<% Object loggedInValue = session.getAttribute(DefaultAuthenticator.LOGGED_IN_KEY); String username = null; if ((loggedInValue != null) && (loggedInValue instanceof Principal)) { username = ((Principal)loggedInValue).getName(); } else { username = "unknown"; } %><%= username %>
<% } catch (Throwable t) { out.println("Error rendering logging information - uh oh."); t.printStackTrace(new PrintWriter(out)); } %> <% List events = ThreadLocalErrorCollection.getList(); if (events != null && !events.isEmpty()) { %>Logging:
<% try { %><%= events.size() %> log statements generated by this request:
<% for (Iterator it = events.iterator(); it.hasNext();) { Object event = it.next(); if (event instanceof DatedLoggingEvent) { DatedLoggingEvent dle = (DatedLoggingEvent) event; LoggingEvent loggingEvent = dle.getEvent(); Date date = dle.getDate(); %><% if (loggingEvent.getThrowableInformation() != null) { %>
<% for (int i = 0; i < loggingEvent.getThrowableStrRep().length && i < 20; i++) { String s = loggingEvent.getThrowableStrRep()[i]; out.println("" + HtmlUtil.htmlEncode(s) + "
"); } %>
<% t.printStackTrace(new PrintWriter(out)); %>